Delivery of products and Method of delivery
The products ordered on www.superb-v.ro are delivered via the fast courier company - Fan Courier, and the coverage area is national. SC SUPERB by Valentina SRL reserves the right to confirm orders, before honoring them, by contacting customers.
Delivery costs are borne by SC SUPERB by Valentina SRL
For customers who are from Bucharest or neighboring areas, it is also possible to pick up orders from the Superb by Valentina store - Bd. Unirii, no. 2, Bucharest, Sector 4, and for this no delivery fee is charged, regardless of the value of the order. After placing the order, the customer will be contacted by phone or email to confirm the pickup of the order.
The ways to get possession of the ordered products are the following:
1. FanCourier - fast courier services, with payment methods:
- Online by bank, credit or debit card
- Bank transfer (PO)
- Pickup from the Superb by Valentina store - Bucharest, Bd Unirii, no. 2, Sector 4, with payment methods:
- Bank, credit or debit card
- Bank transfer (PO)
The schedule for picking up orders from the store is:
Monday – Friday > 10:00 – 20:00
Saturday > 10:00 – 16:00
Sunday > Closed
The products delivered by courier will be packed in cardboard boxes and will be accompanied by the original invoice and the return form.
If the delivery address mentioned in the order form is the address from the workplace or if the delivery address has access restrictions for the courier, the customer has the obligation to ensure that he can receive the package.
The customer will be contacted by phone before delivery, by the courier, to confirm the presence at the address mentioned in the order form. If the customer, for various reasons, is not available at the delivery address, he can agree on a new delivery date or time with the agent of the responsible courier company.
The products ordered on www.superb-v.ro will be delivered within a maximum of 3 (three) working days from the order confirmation date, via the fast courier company, anywhere in Romania.
In the event that a product ordered on www.superb-v.ro cannot be delivered, SC SUPERB by Valentina SRL will inform the customer of this fact and return to his account the counter value of the product, within 7 days from the date of the order , if the ordered product has already been paid for.
SC SUPERB by Valentina SRL reserves the right to cancel an order made by the customer, following a prior notification addressed to him, without any subsequent obligation of either party to the other or without any party being able to claim damages to the other, in the following conditions:
• the data provided by the customer, on www.superb-v.ro or in the order form, are incomplete or incorrect;
• the client's activity on www.superb-v.ro can and/or cause damage of any kind to SC SUPERB by Valentina SRL
• the online transaction fails or is declared invalid;
• the issuing bank does not accept the client's card or the transaction;
• if the customer does not guarantee that the payment method is valid and that it is not obtained through a fraudulent method or if there are suspicions regarding the payment method.
If the order was paid online with a bank card, the payment will be canceled and the money will be unlocked in the customer's account within 4-7 working days, according to the banking terms.